Once you have indicated that the artwork has been delivered to the customer (more information here) or collected by the customer from the gallery (more information here), the customer is entitled to a 14 day withdrawal period, as is stipulated by e-commerce regulations.
During this time, your order will be in the “Awaiting for Artsper payment” category.
We will reimburse you by bank transfer to the account indicated in your profile (click here to learn more about changing your bank account details) once the withdrawing period has passed.
Once the transfer has been made, your order will appear in the “Payment received” category and you will find your commission invoice in the “Invoices” category of your “My documents” tab.