You have validated the order and it is now being prepared to be dispatched.
1. Prepare the artwork
We ask that you carefully wrap your artworks before dispatching them (find all our advice about this by clicking here).
The delivery address will be in the order details. Make sure not to confuse the billing and delivery address.
Skip to step 2 if your delivery is not passing through customs.
In the case your order will be travelling internationally and passing through customs:
- Fill in all the information concerning the goods being shipped along with the customs code, if you know it.
- Fill in the delivery address as well as the email address and telephone number of the client. This information can also be found in the summary order (email addresses are only available for international orders):
- Append 3 copies of the bill on the package and copy of the certificate (find out information concerning the billing by clicking here). They must be visible and accessible so customs can retrieve them. You can put them in a plastic sleeve attached to the parcel. If your package does not have the 3 copies of the bill attached it will be returned to you.
With this information, the courier will be able to contact the recipient so they can pay the custom fees before the package is delivered.
Do you need advice about shipping your artwork, and which carriers to use?
Artsper strongly recommends that you use international carriers for your shipments (such as UPS, DHL, Fedex...) and avoid national postal services (Chronopost, Bpost, PostNL, Post CH, USPS, Royal Mail...).
Artsper has negotiated for you offers with transport partners that you can find here.
2. Once the artwork shipped
As soon as the package has been sent, add the tracking information on your space by following the instructions. Firstly you will need to add the bill:
Then click on 2: “artwork shipped” and enter the courier information.
The client will receive and email with this information which will allow them to follow the delivery of their order.
Please keep in mind that it is vital that you respect the delivery time frames you have indicated on Artsper! Clients rely on you to receive their orders on time.
If you cannot deliver an order on time, contact us at support@artsper.com so we can warn the client of possible delays to receiving their order.
3. Once the artwork has been delivered
To validate the delivery of the artwork, click on “artwork delivered” and download the artwork’s certificate, if it has been indicated that the artwork is accompanied by a certificate. If this is the case, you can use Artsper pre-made templates to create your certificates (for more information click here).
We ask that you do not skip these steps and make sure to complete the different steps on time. It is useless to indicate that the order has been delivered to speed up the validation system if this is not the case, as we will ask clients for confirmation that they have received the artwork.
The order status will then change to pending for refund for 14 days.
You will then receive your Artsper commission invoice with your payment once the refund has been processed by our accounting department.
